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The difference in salaries amounts to information engineers earning a $52,559 higher average salary than help desk engineers. 51.1% of help desk engineers graduate with a bachelor’s degree, and 6.3% of people in this position earn a master’s degree. While most help desk engineers have a college degree, it’s possible to be successful as a help desk engineer with only a high school degree. In fact, our research shows that one out of every six help desk engineers were not college graduates.

It includes over 200 employers committed to sourcing qualified employees through the Meta certification programs. If you’re serious about launching an IT career, one of the most-likely first stops you’ll consider on your career path is to work as a help desk technician. But if you’ve frequented any tech-related forums, you know there are plenty of tales out there highlighting the struggles that come with assisting users who barely know the difference between a mouse and modem. Getting started as a help desk professional can be as easy as earning a foundational IT certification. Take a few minutes to learn more about how to become a help desk technician, and check out the CompTIA A+ certification, your gateway into an entry-level IT position.

You’ll add necessary soft skills to your repertoire

Read on for company-specific insights and tips on enhancing your resume. This piece of ad content was created by Rasmussen University to support its educational programs. Rasmussen University may not prepare students for all positions featured within this content.

how to become a help desk engineer

Your resume is more likely to be seen if the language describing your skills matches the keywords employers use. You can read nine more ways to enhance your resume with the article below. In the Google IT Support Professional Certificate program, I learned skills to assist customers with end-to-end support, ranging from identifying problems to troubleshooting and debugging. The Meta Career Programs Job Board is another reputable resource run by an industry leader in technology. Upon completing a course from the Meta Degrees and Certificates catalog, job seekers also gain entry to the exclusive Meta Career Programs Job Board.

Systems Engineer

The VPN is designed to protect one’s system and network from being compromised. We also offer free resources to allow you to practice or pursue any of your ideas in the virtual workspace. Even if you’re remote and taking classes alone, rest assured we’re prepared to set you up for career success as a software developer. There are also many online help desk engineer courses to help get the education required to be a help desk engineer. Rasmussen University is accredited by the Higher Learning Commission and is authorized to operate as a postsecondary educational institution by the Illinois Board of Higher Education.

how to become a help desk engineer

Let’s focus on a couple of different jobs you can do to get off to a good start in your IT career. Now that you’ve identified a few job-searching tools and platforms, it’s time to prepare yourself to submit applications and schedule entry-level help desk job interviews. If the best universities for help desk engineers are out of your price range, check out these affordable schools.

Help Desk Administrator

A systems administrator is not going to be answering the phone as much as a help desk tech will be. As a sys admin, you will be expected to know how to install, configure and manage operating systems from the server level down to a desktop level. You might start to pick up some data center experience with virtualization technologies and various storage technologies. This is where you might start to build out a niche for a specific software or technology, and grow the rest of your career off of it. For me, this was where I learned VMware and it just took off and brought me where I am today. If you find something that does, grab ahold of it and learn all you can.

Those interested in working in IT can get their start as a help desk technician before acquiring the skills to pursue more specialized roles. Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the help desk engineer technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.